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FAQ

NOTICE!

In Phrase 2 , We'll be providing qxpress & self collect. But meetup at bedok during weekend can be arranged .

How long does the order takes to arrive at our place?

FASTEST ARRIVAL : 2WEEKS SLOWEST ARRIVAL : 1-2.5MONTHS However there's a possibility of delay in shipment which will cause items to take a longer time to arrive. If your order is placed during Korean holidays, there will definitely be delays in shipment. Do only purchase from us, if you are willing to wait. Thank you 🙏

Will there be discount?

Unfortunately for albums, there won't be any discounts. However there will be special price when the album is bought as a set with poster. *(Only applicable to albums with more than 1 version) For K-Beauty, there will be discount given if you purchase 15 items & above. *There will be free samples given.

Do I make payment after I placed an order?

Please wait for our confirmation/payment email before making any payment. (only apply to other payment methods except Paypal) **Please make sure that your email address given is correct. As we will be contacting you through email. PAYPAL: You can make payment through our website.

What kinds of payment methods do we accept?

WE ACCEPT: FOR SINGAPORE: - Bank Transfer - Cash Deposit - PayNow - PayLah - Ibanking - Paypal (you will have to pay for the transaction fees) FOR OTHER COUNTRIES : - Paypal (YOU WILL HAVE TO PAY FOR THE TRANSACTION FEES) FOR PAYPAL PAYMENT, It WILL BE DIRECTLY THROUGH OUR WEBSITE. If needed, extra fees will only be counted after your items have arrived.

Where do we shipped to?

WE SHIP WORLDWIDE. (Starting from 1st May 2019)

Where can you contact us?

Instagram : kpop_merch_15 Carousell : kpop_merch_15 Email : kpopmerch15@gmail.com Telegram : @VovY Please don't hesitate to contact us before purchasing if you have any enquiries!.

What are the collections method?

For Singapore: - QExpress - Park-n-Parcel FOR OVERSEAS: - QExpress - Ninja Van

Are all the items counted on chart?

Yes. All album sales are counted towards Hanteo and Gaon Chart.

Secured PO benefits?

In order to secure PO benefits: You have to place your order and make payment as early you can before release date. (No guarantee that you will definitely get the po benefits) Orders placed after release date, PO benefits will only be available while stock last. If po benefits wasn't being able to SECURE no refund will be given.

Able to request for refund/ cancellations?

Once order have been placed,no refunds will be given unless item is out of stock. No cancelling of orders after payment have been made.

You can see new arrival through our Carousell as well. Once your item has arrive at our place, we will contact you through email. Please make sure your email address given is correct.

Updates of arrival/new items?

Whatsapp