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FAQ

How long does the order takes to arrive in singapore?

FASTEST ARRIVAL : 2WEEKS SLOWEST ARRIVAL : 1-2.5MONTHS However there's a possibility of delayed shipment which may cause items to take more than a month to arrive. If your order is placed during Korea holidays, there will definitely be delays in shipment. Do only purchase from us, if you are willing to wait. Thank you 🙏

Will there be discount?

Unfortunately for albums, there won't be any discounts. However there will be special price when the album is bought as a set with poster. *(Only applicable to albums with more than 1 version) For K-Beauty, there will be discount given if you purchase 15 items & above. *There will be free samples given.

Do I make payment after I placed an order?

Please do not make any payment first. Do wait for us to send you an confirmation email. *Please take note that your email address given is correct. As we will be liaising with you through email As there is more than one collection method available. As for PAYPAL PAYMENTS: PLEASE WAIT FOR US TO SEND YOU A INVOICE.

What kinds of payment methods do we accept?

WE ACCEPT: FOR SINGAPORE: - Bank Transfer - Cash Deposit - PayNow - PayLah FOR OTHER COUNTRIES : - Paypal (YOU WILL HAVE TO PAY FOR THE TRANSACTION FEES) FOR PAYPAL PAYMENT DO CONTACTS US TO GET PAYPAL DETAILS.

Where do we shipped to?

WE SHIP WORLDWIDE. (Starting from 1st May 2019) For overseas buyer's, we only send you item through oversea express mail.

Where can you contact us?

Instagram : kpop_merch_15 Carousell : kpop_merch_15 Email : kpopmerch15@gmail.com Please don't hesitate to contact us before purchasing if you have any enquiries!.

What are the collections method?

For Singapore: - Normal mail (NOT responsible for any lost mail) - Registered mail - Park-N-Parcel ($4) - Self collect - Mass meetup (with a fee of $2) For other countries : - Express mailing

Are all the items counted on chart?

Yes. All sales are counted towards Hanteo and Gaon Chart.

Secured PO benefits?

In order to secure PO benefits: You have to place your order and make payment at least one week before release date. Orders placed after release date, PO benefits will only be available while stock last. If po benefits wasn't being able to SECURE no refund will be given. If poster wasn't being able to SECURE, we will refund you the amount for poster.

Able to request for refund/ cancellations?

No refunds will be given unless item is out of stock. No cancelling of orders after payment have been made.

Arrival of items will be updated through our Instagram. You can see new arrival through our Carousell as well. Once your item has arrive at our place, we will contact you through email&phone no. No worries on missing out on our updates.

Updates of arrival/new items?

Whatsapp